Kaenan is a professional in the areas of block chain, telematics, wearables, analytics, artificial intelligence (AI) and insurtech.  He has played a key role in innovating many start-ups and established carriers. He strategically shaped their customer experience and enhanced their business using digital and traditional contact center and third party channels.

He is well aware of the implications of the changing market and competitive dynamics of their client’s customer strategies.

Being an industry expert, he has been on the agenda of several conferences:

  • Dig|In
  • Insurance Executive Conference
  • Comisión Nacional de Seguros y Fianzas (Mexico)
  • Society of Insurance Financial Management

His advice has been widely appreciated in the financial community, which resulted in multiple quotes and publications in various media such as:

Throughout his career he has held leading roles within Marketing Strategy and Decision Management with top Insurance, Banking and Finance companies, including USAA, Citibank and Sallie Mae.